Reference

Privacy Policy For Your Wallet Data

punya123 Privacy Policy sets out what we collect when you create an account, sign in, move funds through DANA or QRIS, and contact support.

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punya123 Privacy Policy For Your Wallet Data
DATA HELP ROUTES

Where To Ask About Your Data

A clear support route helps when a wallet reference or account detail looks unfamiliar. Start from the support contact shown inside your account, or use the contact path beside the cashier area when you need help matching DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Include your account identifier and the date of the event, but never send a wallet password or one-time code. We use the details you provide only to locate the request and respond.

Team online

Account data request

Ask us to identify the personal data connected with your account by using the support contact inside the account area. We may ask you to complete a phone verification step before discussing records, so we do not disclose account details to the wrong person.

Wallet record question

For a DANA, OVO, GoPay or QRIS status question, send the payment reference and date through the cashier-side support path. We can compare that reference with the account record without asking for your wallet password, PIN or one-time code.

Policy change request

If your phone number, email or other account detail needs correction, contact us through the account support route and describe the requested change. We may verify the account first, then record the request and explain any legal or operational reason for keeping an older entry.

HANDLING YOUR RECORDS

Account Security From Login To Retention

We apply this Privacy Policy to the practical moments that matter: account creation, phone verification, wallet matching, device access and support contact.

Account creation

When you open an account, we collect the contact details needed to create your login and send account messages. A clear phone verification step may be required before access, helping us connect a real account holder with the sign-in record.

Login protection

We record sign-in time, device signals and security events so we can investigate an unfamiliar access attempt. If a new phone or browser behaves differently, support may ask account questions before changing contact details or discussing wallet activity.

Cookie choices

Cookies and similar device storage can keep your session available and remember settings between the login page and lobby. You can manage browser storage through your device settings, although removing it may require you to sign in again.

Payment matching

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we retain references and statuses needed to match a transaction with the correct account. We do not ask for your wallet password, PIN or one-time code.

Record retention

We keep account, transaction and support records for as long as needed for the stated service, security checks, dispute handling and legal duties. When a record is no longer needed for those purposes, our handling follows the applicable retention process.

Your requests

You can ask what personal data we hold, request a correction, or question how a record is used through the support contact in your account. We may verify your identity first and will explain any limit that depends on local law.

Privacy Policy Answers For Indonesia Accounts

These Privacy Policy answers focus on the account actions you are most likely to check before opening an account or contacting us. We describe wallet references, device data, cookies, retention and access requests in plain terms. For a case involving local eligibility or a legal request, the outcome depends on local law and the policy wording available in your account.

It covers account and contact details, phone verification, sign-in events, device signals, wallet and bank references, cookies, support messages and retention. It also explains how we use those records for account access, payment matching, security checks, legal duties and requests to correct your data.

Yes. When you use DANA, OVO, GoPay or QRIS, we may receive a reference, amount and status needed to match the action with your account. We do not need your wallet password, PIN or one-time code to check that record.

Device type, browser signals, sign-in time and security events help us identify unusual access and protect your account. If a new device causes a security check, we may ask for phone verification before changing account details or discussing payment records.

Use the support contact inside your account and state whether you want to access a record or correct a detail. Include your account identifier, not a wallet password. We may verify your identity first, then explain the next step and any limit under local law.

Account, transaction and support records remain while needed for account operation, security checks, disputes and legal duties. The exact period can differ by record type and applicable rules. When a record no longer serves those purposes, it follows our retention process.

You can manage cookies and browser storage through the settings on your phone or browser. They may keep a session active or remember a preference between login and the lobby. Removing them can clear saved settings and require another sign-in.

Yes. Account access and eligibility depends on local law, including where local law permits. If a legal requirement affects a request, account action or record, we will apply the relevant rule and explain the available support path when we can.

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